VIDEO TEAM - FAQ's!

susan@videoteam.com

Phones are answered Monday - Friday 8:30 AM to 5:00 PM Pacific Time, (800) 963-8769

To better serve you, we have some of our Frequently Asked Questions below:

How do I cancel my account?

If you signed up with CCBill, please click here if you remember your subscription number and user name. Please click here if you do not remember your subscription number and user name. IIf you signed up with Merchant Bank, please email susan@videoteam.com with your request.

What is my username and password?

If you joined via CCBill, please click here. Enter in your credit card number used for membership, and your username and password will be displayed, along with the website that was joined. If you joined through Merchant Bank, please email susan@videoteam.com with your request.

How can I be added or removed from your mailing list?

Please click here, Enter in your e-mail address and type in the Subject Line either subscribe or unsubscribe.

My credit card did not work, why is this?

CCBill and Merchant Bank accept Visa, Mastercard, Discover, JCB and Online Checks. If you received an error after submitting your signup form, an error message will be displayed, and you are not charged. Approvals and errors are issued by the Banking Networks, and are not controlled by VideoTeam.com, Afro-Centric.com, CCBill or Merchant Bank. Possible reasons for a credit card decline include:

Exceeded Usage Limits

Credit card shows excessive usage. Even if you still have credit left on your credit card, you may receive this message if you have used it for multiple Internet transactions in the same day. The same may be approved later.

Card Declined at Pre-Auth

Card rejected; considered high risk based on address verification, usage patterns and history. Make sure that the address you listed corresponds to your billing address with your credit card company. A history of chargebacks and refund requests will result in your card being blocked for many Internet sales.

Sale Declined By Credit Card Network

Sale was rejected by the banking network. Try the card again later; blocks by the network are usually resolved/removed in a day or so.

Incorrect address provided

CCBill and Merchant Bank will compare the address you provide with what your bank has on file. If these do not match, your bank may not accept the charge.

Invalid Fields

User submitted invalid information or a card number or card type not supported.

Card Declined - Blocked

Card blocked by processor at either the customer's request or for fraudulent usage, etc.

Declined Due to Chargebacks

Card shows a previous chargeback history. A card with a chargeback history will not be accepted. Enter in your credit card number used for membership, and your username and password will be displayed, along with the website that was joined.Please check the spelling and CASE of the letters as well as the site you are trying to access. If they are correct, the servers may be busy, please try again later.

My password is not working.

Our system is case sensitive. You must type in your username and password exactly as you originally typed it on the signup form. If you are unsure of how your username and password appears, if you signed up with CCBill you can look up your account information here or if you signed up with Merchant Bank, please email susan@videoteam.com with your request.

I keep getting errors on the signup page.

Our system is very sensitive and requires that each field be filled in. You must use your name as it appears on your credit card, and your billing address where you receive your credit card statement. If you live in a foreign country, and do not have a state, simply use the first 2 letters of the country name, i.e: IR for Ireland. You must use at least 6 to 8 characters for your username and password.

How will I be billed?

Please read our terms and conditions page for complete details.

I double clicked the mouse button when selecting submit, will I be billed twice?

No, our system has safeguards that prevent you from submitting a successful signup more than once in a two minute time period.

I need to update my credit card number or expiration date for my membership, how do I do this?

If you signed up through CCBill you will need to contact our Customer Service Department, click here. Please be prepared to provide the username or credit card number associated with the membership. If you joined through Merchant Bank, your card will not be able to rebill, simply wait until you receive an email from us telling you that your recurring transaction did not go through and rejoin.

What billing name will appear on my credit card statement for membership fees?

If you joined through CCBill, your membership fees will appear on your credit card statement with the name CCBill.com. If you joined through Merchant Bank, your membership fees will appear on your credit card statement with the name VT Digital or VideoTeam Digital.

I am having trouble canceling my account, what do I do?

CCBill Customers - if you have tried to use the automated page or do not have the information required to cancel, please contact our customer service department, via e-mail: support@ccbill.com. Merchant Bank Customers - please email susan@videoteam.com to cancel.

My credit card was billed, what is this for?

We bill monthly membership fees for our websites. If you were billed by CCBill and wish to cancel now, please click here. Enter in the credit card number used for membership, and click cancel. Your account will be cancelled, and you will not see future billings. If you were billed by Merchant Bank, email susan@videoteam.com to cancel now.

Who is VideoTeam?

VideoTeam operates several content based websites - VideoTeam.com, DeeXXX.com, LaceyXXX.com, IndiasClubhouse.com, AyanaAngelXXX.com, XXXDaisy.com, DavidAaronClark.com, and VTMovies.com. We strive to offer premium content with cutting edge technology to ensure your continued enjoyment and satisfaction. We welcome suggestions from our valued customers. susan@videoteam.com

I still need help, who do I contact?

If you have further questions or concerns, please try our automated support page or contact: susan@videoteam.com. It will be our pleasure to assist you.

THIS INFO IS FOR MEMBERS OF OUR PAYSECTION ONLY - ANSWERS TO FREQUENTLY ASKED QUESTIONS:

Why does Real Player give me an "access denied" error message when I try and view a movie?

If you receive an "Access Denied" message when you login to watch a movie then you probably have a popup blocker and/or firewall software installed on your computer. These types of softwares interfere with the way our system authenticates you as a valid user. You will need to disable these softwares while you are watching movies.

IMPORTANT NOTE: If you are using Windows XP, your computer came with a firewall already installed and you will need to disable it. Go to the Control Panel and double-click the Network Connections icon. In the dial-up, DSL, or cable connection dialog that appears, check the Status column. If your firewall is on, it will say "Firewalled." You can turn the firewall off with the checkbox. Don't forget to re-enable them when you close down for the day!

If you are trying to access the members home page by clicking a link in the e-mail we sent you when you joined, accessing it from a bookmark, etc., you will receive the "denied access" message. You need to go to the members entrance to the site you joined and enter from there, this allows our server to identify your username and password as having been authenticated to access movies.

If you have tried these things and are still receiving this message then please send an email to TechSupport stating the problem and we will respond to you by email within 24 hours.

Why do I get a download prompt when I press the play button?

If you receive a download prompt when you press the "PLAY" button this means that you do not have Real Player installed on your machine. You can download the free Real Player here.

Why can't my Real Player connect or why does it keep buffering?

There are certain aspects of our system that are beyond our control. If you have a slow connection (i.e. phone line access) and/or use a large service provider (i.e AOL) you will probably experience this more than usual. There is also the problem of net congestion. Even if you are connecting through a high-speed line there are still times that the internet is so congested with traffic that you will get these types of problems. It is akin to trying to merge onto the Interstate during 5:00 traffic. All of these parameters are out of our control and we apologize for any inconvenience that this may be causing you.

Why does Real Player keep asking me for my Username and Password?

If Real Player continues to ask you for a username and password and does not allow you to view a movie there could be a couple of reasons. One reason would be an incorrect username and/or password. Usernames and passwords are case sensitive. Try logging into the "User Info" section of the site. If you can log into the "User Info" section then there must be another problem. Please email email to TechSupport with your username and we will take a look and get back to you. If you can not log into the "User Info" section then you have an incorrect username and/or password. Please refer to the help section on forgotten Username/Passwords and follow those directions.

I have Realplayer 9 installed but I can't view some of the movies.

Reason: We have encoded movies with Realplayer 7 in the past. For some reason Realplayer 8 does not automatically get the "Real G2 with Flash" plugin which allows Realplayer 8 to view the older files.

Here's how you fix it.

In Realplayer do VIEW----PREFERENCES----UPGRADE

1. Where it says "Realplayer Plug-ins" click on "settings".

2. This will tell you which plugins have been installed.

3. Scroll through the list to see if "RealG2 with Flash PlugIn" is there. If it isn't, then that is why you can't see the Older movies.

4. Here's how you get it: Click "OKAY" and go back to the Upgrade section, then click on "Check for Update Now" (An advertisement will popup,close it) Now you will see a recommended update, click on customize and make sure you get the "RealG2 with Flash Plugin "
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